جمعه20 January 2017
“Knowing customer’s need and devising activities to meet those needs for achieving customer satisfaction as well as continual improvement in services are our goals”
Many thanks in advance for helping us to know your needs and requirements. Considering services which you have already received from HDS Lines requesting to fill up the following questionnaire:
Customer Feedback
Choose a form to vote or to view the results.
    QUESTIONNAIRE ON CUSTOMER SERVICES HDS LINES     
1 - Familiarity with HDAS Co accessible services

2 - Ease of communication with staff(verbal, telephone, fax, email)

3 - Quality and speed of responsiveness to your requirement

4 - Coverage of your required sailing routes through HDS existing sailing routes

5 - Level of creativity and innovation in services

6 - Quality of B/L issuance formalities

7 - Level of your satisfaction of HDS transit time

8 - Quality of informing cargoes last status

9 - Timely receiving of Notice of Arrival

10 - Timely receiving of delivery order

11 - Manner of financial settlement and cargo clearance

12 - HDS level of flexibility in providing services

13 - Quality of attendance to complaints


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